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Complaint Policies & Procedures


  • To file a code violation complaint with The City of St. Clair you must fill out and sign a Written Complaint Form. The form can be picked up in person at City Hall or printed from our website. This form may be completed and returned in-person, faxed to (636) 629-6467 or mailed to: St. Clair City Hall - 1 Paul Parks Dr. St. Clair, Mo. 63077, or emailed to cityinspector@stclairmo.us.  The other option you have is to complete and submit an Online Code Violation Complaint Form which is also located on the Code Enforcement Home Page or in the left navigation bar in the code enforcement subsection. 

  • After the Complaint Form is submitted to the Code Enforcement Department, a case is then generated in the code enforcement system, a Code Enforcement Officer will conduct a verification inspection to substantiate the complaint.  If complaint is unsubstantiated the case will documented as unsubstantiated & closed.

  • If the complaint has been substantiated, the Code Enforcement Officer collects documentation and evidentiary support to back the complaint. 

  • A Verbal Notice and/or Notice of Violation and/or Order to Abate the violation will be issued to the owner and/or tenant of the property in violation, with a set compliance date usually no more than 10 days from the date the letter is issued. Compliance timeframes vary depending on the nature of the violation.  
    • Owner and/or tenant have the right to ask for a hearing, upon receipt of their letter. The request for a hearing must be in writing, but otherwise no particular formality is required. Once a timely request for hearing is received, the hearing shall be conducted in accordance with the "contested case" provisions of the state Administrative Procedure Act. The city attorney shall represent the city at such a hearing.
    • Owner and/or tenant have the right to request an extension, upon receipt of their letter. Code Enforcement MAY grant an extension if requested. Extension will be granted in writing with a compliance date agreed upon by violator & Code Enforcement Officer.

  • On the compliance date listed in the initial Notice of Violation and/or Order to Abate or sometime thereafter, a Code Enforcement Officer will re-visit the site of violation to conduct an inspection to confirm if the violation has been resolved.
    • In the event that the violation is resolved, the case will be closed with voluntary compliance. 
    • In the event that the violation has NOT been resolved, the Code Enforcement Officer collects documentation and evidentiary support of the non-compliance.  The city MAY issue a second Notice of Violation and/or Order to Abate if this is a first offense.
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  • If compliance is not reached voluntarily, the city may forward cases to the prosecuting attorney for review.  

  • Once a case has been forwarded to the prosecuting attorney, he/she will determine if the case will be prosecuted. If the decision is made to prosecute the case, all further dealings will be handled through the St. Clair Municipal Court. 

The City of St. Clair will not voluntarily release the information of reporting parties, however in some instances may be required to release certain information per state laws. 

Note: In some cases, it may take several months for compliance requirements to be met. Complainants may call the Code Enforcement Department at any time to inquire about the status of their complaint. Please be understanding and courteous to City Officials and City staff as they are continuously doing everything within their legal power to resolve your complaint as well as working at resolving other complaints received. After cases have been forwarded to the prosecutor, information can be found at www.courts.mo.gov.
CITY OF ST CLAIR 
#1 PAUL PARKS DRIVE
ST. CLAIR, MO 63077
Ph: 636-629-0333
Fax: 636-629-6467
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