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Complaint Policies & Procedures


  • To file a code violation complaint with The City of St. Clair you must fill out and sign a Written Complaint Form. The form can be picked up in person at City Hall or printed from our website. This form may be completed and returned in-person, faxed to (636) 629-6467 or mailed to: St. Clair City Hall - 1 Paul Parks Dr. St. Clair, Mo. 63077. Verbal complaints will NOT be investigated. The other option you have is to complete and submit an Online Code Violation Complaint Form which is also located on the Code Enforcement Home Page or in the left navigation bar in the code enforcement subsection. 

  • After the Complaint Form is submitted to the Code Enforcement Department, a Code Enforcement Officer will investigate to substantiate the complaint. 

  • Once the complaint has been substantiated, the Code Enforcement Officer collects documentation and evidentiary support to back the complaint. 

  • A Notice of Violation and/or Order to Abate the violation will be issued to the owner and/or tenant of the property in violation, with a set compliance date usually no more than 10 days from the date the letter is issued. Compliance timeframes vary depending on the nature of the violation. 

  • On the compliance date listed in the initial Notice of Violation and/or Order to Abate or sometime thereafter, a Code Enforcement Officer will re-visit the site of violation to confirm the violation has been resolved.

  • In the event that the violation is resolved, the case will be closed with voluntary compliance. 

  • In the event that the violation has NOT been resolved, the city MAY issue a second Notice of Violation and/or Order to Abate if this is a first offense or grant an extension if request in writing by the violating party.

  • If compliance is not reached voluntarily, the city may forward cases to the prosecuting attorney for review.  

  • Once a case has been forwarded to the prosecuting attorney, he/she will determine if the case will be prosecuted. If the decision is made to prosecute the case, all further dealings will be handled through the St. Clair municipal court. 

  • The City of St. Clair will not voluntarily release the information of reporting parties, however in some instances may be required to release certain information per state laws. 

  • Note: In some cases, it may take several months for compliance requirements to be met. Complainants may call the Code Enforcement Department at any time to inquire about the status of their complaint. Please be understanding and courteous to City Officials and City staff as they are continuously doing everything within their legal power to resolve your complaint as well as working at resolving other complaints received. After cases have been forwarded to the prosecutor, information can be found at www.courts.mo.gov.
CITY OF ST CLAIR 
#1 PAUL PARKS DRIVE
ST. CLAIR, MO 63077
Ph: 636-629-0333
Fax: 636-629-6467
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